DELIVERY:

1. 1. What should be done and the prerequisites for my delivery to be completed?

You will be required to complete the following 3 steps in order to schedule your delivery:

1. • Share your Identity and Address Proof Documents,
   • Payment of security deposit along with payment of first month’s rental and
   • Signing of Agreement Please contact our customer care no at 8********* (9:30 AM to 5:30 PM) if you have any further queries. OR post your queries in the “Customer service” in web Portal creatalog

2. What should I do if my order was canceled?

Your order might be canceled due to a few reasons like stock availability, profile verification, or delivery location not currently serviceable. To know more about your order status/details and for any further assistance, we request you to contact our customer care no at 8800220670 (9:30 AM to 5:30 PM). OR post your queries in the “Customer service” in web Portal creatalog

3. How soon will my product be delivered?

After completion of mandatory KYC procedure and payments and signing of agreement our customer support team will reach out to you, to schedule a delivery date as per your convenience. Once it is done, your order will be delivered within 24-48 hours.

4. What if the condition of the product received is not satisfactory?

We do not compromise on quality and customer satisfaction, we make sure that all the products reach you without compromising on quality. There are a series of stringent quality control checks that we undertake on every product before delivery. However, if you don’t like the products at the time of delivery, you can return them and replacement will be done.

After completion of 12 months of the subscription we provide cleaning (one time per year) of the furniture as free servicing. The maintenance does not include any damage or breakdown due to mishandling. We will carry out the maintenance/repair of the Product within 3-4 working days after the request has been raised. In case, the issue is not resolved during repair, we shall provide a replacement for the Product. For any further assistance, we request you to contact our customer care no at 8800220670 (9:30 AM to 5:30 PM). OR post your queries in the “Customer service” in web Portal creatalog

5. Can I choose the delivery time?

Yes. You can share your preferred delivery time from 9:30 AM to 5:30 PM (Excluding Sunday) with us. If furniture availability is not an issue, our team will comply with your request.

6. Do I have to pay for deliveries and pick-ups?

Yes, it is as per schedule mentioned in Delivery, Transportation, Loading/Unloading and Installation.

7. Are the installations free?

No, it is as per schedule mentioned in Delivery, Transportation, Loading/Unloading and Installation. Installation of some products are not chargeable

8. What documents am I expected to share before my furniture package is delivered?

1. 1. PAN Card
2. ID Proof (any one of the following)
3. Passport
4. Aadhar Card
5. Driving License
6. Voter ID Card and Address proof

9. If delivery is requested at an address different from the address specified in the ID proof document in above sl no 2, then you’ll also be required to share:

1. House Rental Agreement or other Utility bill, such as electric, Phone, Gas bill etc.
2. Company Letter from HR (template for reference)

10. I don’t have the required documents. Are there any alternate documents I can submit for verification?

No, we currently do not take any alternate documents to complete the profile verification. You can find the complete list of documents required in the schedule mentioned above.

11. How can I share these documents?

We request you to contact our customer care no at 8800220670 (9:30 AM to 5:30 PM).Our Representative will meet you as per your suitable time.

12. I can’t seem to find the link to the page where I can upload my documents. How can I get this link sent to me again?

We request you to contact our customer care no at 8800220670 (9:30 AM to 5:30 PM). Our Representative will meet you as per your suitable time.

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SERVICE

1. If I am relocating to another house within the same city, will you help to move?

Yes. Upto the extent of our (RF &M) furniture as per schedule mentioned in Delivery, Transportation, Loading/Unloading and Installation. For a seamless process, please let us know 14 days in advance.

2. If I am shifting to another city, can I take the furniture with me?

Sorry, we do not have such services. It is within the jurisdiction of Delhi NCR Area.

3. What happens if I damage or break the furniture?

We, RF & M offer a damage waiver benefit to our Customers, who complete a minimum term of 12 months: Rs 300, 13-24 months: Rs 600 and 25-36 months: Rs 1200 respectively. The damage waiver benefit provided is subject to the timely payment of all dues within the due date by the customer covering only furniture items and not appliances. While we cover minor damages, any damage that makes the furniture/appliances dysfunctional is chargeable; our internal team will assess the level of damage. You will be liable to pay the rented product’s total cost.

4. Which cities do you operate in?

We are currently only operational in Delhi NCRArea. All of RM & M Furniture rental offerings and services shall be available only in these areas.

5. How do I swap my products?

As soon as you complete 12 months with us, you can avail this service once in every 12 months subscription. All you need to do is give us a request with 14 days notice in advance.

6. Can I replace any of the products?

If the furniture or appliance is not in a working condition anymore then we’ll arrange for a replacement as soon as possible.

7. Can I purchase the furniture after my rental tenure?

It is a rental plan and therefore you cannot purchase the same after the rental period is over. However, if you want to change the look of your home and extend your rental plan then you can swap with any of our other furniture designs with no extra cost added.

RETURNS AND CANCELLATION:

1. Can I cancel my subscription before my tenure ends?

The minimum tenure of rent for Furrent’s products is 3 months. This means that if you cancel your subscription anytime before that, you will be charged the full rent for the entire duration of the minimum tenure. This will be calculated on the basis when you return the products and the deposit paid by you will be adjusted accordingly. You will be liable to pay early closure charges as per the contract. Please also refer and read “Payment mode and notice of discontinuity” and “Security Deposit” in the schedule.

2. What happens when my subscription ends?

The minimum tenure of rent for RF & M products is 03 months. After the minimum tenure is completed, If you do not wish to continue with the subscription then simply let us know 14 days in advance. Your monthly rent will be charged till the date of the pickup. The deposit refund will be processed once the pickup process has been completed. If you return any product before its minimum tenure, you will be charged the full rent for the entire duration of the minimum tenure. Please also read “Tenure period for rent of Furniture” in the Schedule

3. if I am not completely satisfied with furniture after delivery?

You can choose to opt for a refund at the time of delivery in the event you are unhappy with your furniture.

4. Can I cancel my subscription before the end of my rental tenure?

Yes, you can. In case of early termination of your order/one or more products from the order, you can request for closure by informing us 14 days prior to the selected preferred date. You will be liable to pay early closure charges as per the contract. Pl also refer and read “Payment mode and notice of discontinuity” and “Security Deposit” in the schedule.

PAYMENT AND BILLING:

1. Do I get any rate benefits for a longer period of time?

Yes. It is as per “Money Saver Scheme” in the schedule. Customers interested in availing discounts for long term subscriptions can speak with our customer care no at 8800220670 (9:30 AM to 5:30 PM).

2. Is there any advance or deposit required? What would be my deposit amount?

A refundable security deposit of 2 month’s rental charges and one month advance rental is required for all bookings.

3. What happens to my deposit amount?

Your security deposit amount is fully refunded without any interest at the end of your subscription period, subject to recovery of cost towards any damage to furniture and appliances, which will be adjusted against your security deposit.

4. When do I make my first rental payment?

The first monthly rental payment is to be made before the delivery is scheduled. Please note your delivery cannot be scheduled until the first rental payment has been received. Please refer “Security Deposit” in the Schedule.

5. Can I pay upfront for my rental tenure?

Yes, you may. You will also be entitled to avail a discount for making an upfront payment. Please contact our customer care no at 8800220670 (9:30 AM to 5:30 PM).

6. When am I expected to make the payment for the monthly invoices?

Invoice or bills for the previous month will be generated/raised on the 1st day of the following month. You are expected to clear the invoice amount by the 7th day of the following month.

7. What happens if I make a late payment?

Delayed payment of monthly rentals beyond the due date will lead to a penalty and an interest @ of 1.0% per day will be charged on the outstanding amount till the day of payment. Non-payment of monthly rentals for two consecutive months could result in termination of the subscription and pickup of the furniture. Pl. refer “Payment mode and Notice of Discontinuity” in the Schedule.

8. What payment modes can be used to complete the payment?

You may use debit card, credit card or even net banking to complete your payment. Please refer to “Payment mode and Notice of Discontinuity” in the Schedule.